SHIPPING AND DELIVERY

SHIPPING POLICY

Local Deliveries (Singapore)
All orders will be shipped out within 2 working days for instock items after payment has been verified and an email will be sent to notify you once your order has been shipped.

For all parcels, you will receive a tracking number.

For Local Deliveries (Singapore)

 

All Registered Courier

Orders < S$ 90

S$ 4.50

Orders > S$ 90

Free


Gift Box Shipping
Our gift box service is at SGD11 and each box can hold up to 4 items. Please choose this option during checkout and proceed to customise your gift order. You may also add a personalised handwritten message by writing to us under note to seller.
Please note that if we are unable to pack bulky items into your gift box due to size constraints, we will drop you an email to inform you.

For International Deliveries
Free shipping for all orders above S$250.

Quella Label and Our Mini Amber ships internationally using Singpost (Singapore's National Postal Service) or J&T Express Singapore.

All parcels are shipped out via registered international airmail. This means that you will be given a tracking number once your order has been delivered out.

All international orders will take about 7 - 14 working days, depending on each individual destination.

For express international shipping, kindly email us at quellalabel@gmail.com for further assistance.

Please refer to the following chart for the estimated delivery fees:

Region

Zone A

Zone B

Zone C

Countries

Malaysia, Brunei

Hongkong, Macau, Philippines, Thailand, Indonesia, Vietnam, Cambodia, Laos, Myanmar, Sri Lanka, Taiwan, South Korea

Australia, China, India, Japan, New Zealand, Pakistan, Canada, Germany, Netherlands, Switzerland, Austria, Brazil, France, Ireland, United Kingdom, United States of America

 

Weight Range

Zone A

Zone B

Zone C

Up to 500g

S$ 12.50

S$ 25.00

S$ 48.00

Up to 1kg

S17.50

S29.00

S$ 56.00

Up to 1.5kg

S22.50

S$ 35.00

S$ 65.00

Up to 2kg

S$ 27.00

S50.00

S74.00

Approximate Delivery Time*

1-2 weeks

2-3 weeks

3-4 weeks

 
All backorder items will take 4 - 6 weeks to arrive in light of COVID-19.

Our Mini Amber - Preorder
Your preorder items will take approximately 4 weeks to arrive in light of COVID-19 situation so please order ahead of time. Status update will be provided on our instagram page.