SHIPPING AND DELIVERY
SHIPPING POLICY
Local Deliveries (Singapore)
All orders will be processed within 1 working day for in-stock items after payment has been verified and an email will be sent to notify you once your order has been shipped.
All orders will receive a complimentary registered courier unless orders are more than 3kg, free heavy shipping cost will be applied.
|
|
All Registered Courier |
|
Orders > 3kg |
S$6 |
Gift Box Shipping
Our gift box service is at SGD11 and each box can hold up to 5 items. Please choose this option during checkout and proceed to customise your gift order. You may also add a personalised handwritten message by writing to us under note to seller.
For International Deliveries
Free shipping for all orders above S$250.
Quella Label ships internationally with our courier partners.
All parcels are shipped out via registered international airmail. This means that you will be given a tracking number once your order has been delivered out.
All international orders will take about 7 - 14 working days, depending on each individual destination.
For express international shipping, kindly email us at quellalabel@gmail.com for further assistance.
Please refer to the following chart for the estimated delivery fees:
|
Region |
Zone A |
Zone B |
Zone C |
|
Countries |
Malaysia, Brunei |
Hongkong, Macau, Philippines, Thailand, Indonesia, Vietnam, Cambodia, Laos, Myanmar, Sri Lanka, Taiwan, South Korea |
Australia, China, India, Japan, New Zealand, Pakistan, Canada, Germany, Netherlands, Switzerland, Austria, Brazil, France, Ireland, United Kingdom, United States of America |
|
Weight Range |
Zone A |
Zone B |
Zone C |
|
Up to 500g |
S$ 12.50 |
S$ 25.00 |
S$ 48.00 |
|
Up to 1kg |
S$ 17.50 |
S$ 29.00 |
S$ 56.00 |
|
Up to 1.5kg |
S$ 22.50 |
S$ 35.00 |
S$ 65.00 |
|
Up to 2kg |
S$ 27.00 |
S$ 50.00 |
S$ 74.00 |
|
Approximate Delivery Time* |
1-2 weeks |
2-3 weeks |
3-4 weeks |
All backorder items will take 4 - 6 weeks to arrive in light of COVID-19.
Preorder for baby apparels
Your preorder items will take approximately 4 weeks to arrive in light of COVID-19 situation so please order ahead of time. Status update will be provided on our instagram page.