SHIPPING AND DELIVERY

SHIPPING POLICY

Local Deliveries (Singapore)
All orders will be processed within 1 working day for in-stock items after payment has been verified and an email will be sent to notify you once your order has been shipped.

All orders will receive a complimentary registered courier unless orders are more than 3kg, free heavy shipping cost will be applied.

	All Registered Courier
Orders > 3kg	S$6

Gift Box Shipping
Our gift box service is at SGD11 and each box can hold up to 5 items. Please choose this option during checkout and proceed to customise your gift order. You may also add a personalised handwritten message by writing to us under note to seller.

Please note that if we are unable to pack bulky items into your gift box due to size constraints, we will drop you an email to inform you.

For International Deliveries
Free shipping for all orders above S$250.

Quella x Our Mini Amber ships internationally with our courier partners.

All parcels are shipped out via registered international airmail. This means that you will be given a tracking number once your order has been delivered out.

All international orders will take about 7 - 14 working days, depending on each individual destination.

For express international shipping, kindly email us at quellalabel@gmail.com for further assistance.

Please refer to the following chart for the estimated delivery fees:

Region	Zone A	Zone B	Zone C
Countries	Malaysia, Brunei	Hongkong, Macau, Philippines, Thailand, Indonesia, Vietnam, Cambodia, Laos, Myanmar, Sri Lanka, Taiwan, South Korea	Australia, China, India, Japan, New Zealand, Pakistan, Canada, Germany, Netherlands, Switzerland, Austria, Brazil, France, Ireland, United Kingdom, United States of America

Weight Range	Zone A	Zone B	Zone C
Up to 500g	S$ 12.50	S$ 25.00	S$ 48.00
Up to 1kg	S$ 17.50	S$ 29.00	S$ 56.00
Up to 1.5kg	S$ 22.50	S$ 35.00	S$ 65.00
Up to 2kg	S$ 27.00	S$ 50.00	S$ 74.00
Approximate Delivery Time*	1-2 weeks	2-3 weeks	3-4 weeks

All backorder items will take 4 - 6 weeks to arrive.

Preorder for Our Mini Amber
Your preorder items will take approximately 4 weeks to arrive so please order ahead of time. Status update will be provided on our instagram page - @our.miniamber

Dispatching Your Jewellery Order

All items are handmade and require at least a week to two to be shipped out after ordering. We will inform you as soon as your order is ready.

We work with our courier partner for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number.

Once your order has left our warehouse, it is in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. We will not be responsible for any damage caused to the parcel within the transit process.